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Frequently Asked Questions

We know you still might have some questions, so here are one of the most frequently asked questions we get. Click on any tab for more information. If you have a question that is not listed, go ahead and hit that "Contact Us" button and hit us up!

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If you live in Puerto Rico, you can pay using ATH Movil. It has a $500 per 24 hour Limit, with no transaction fee, but if you need to pay more that that you can use our pATH /febusfilms to pay with ATH Movil Bussiness. A 2.25% fee will be invoiced if not already paid for. You can avoid transaction fee's by paying different amounts on different days staying under the $500 Limit.

You can pay with PayPal. A 2.9% + $0.30 fee will be invoiced if not already paid for.

You can pay with any Credit Card. A 2.9% + $0.30 fee will be invoiced if not already paid for.

We have different payment plans available, including monthly payments and AutoPay to help you pay for your investment. AutoPay Is a feature where you can set up automatic monthly payments. To set this up you can contact us directly.

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For us to secure your date we ask for 25% of the total contract balance. If air travel is necessary, a 35% deposit is asked to cover air travel cost's. This deposit, and any other deposit done after is non-refundable.

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Every couple has different needs and budgets, for a personalized quote you can hit the "Contact Us" button and fill out the form. Once you do you will get a email with a questionnaire that will direct you to a Client Portal with all the different quotes tailored to your needs. Inside that portal you will be able to compare the quotes, choose one, and sign your contract electronically.

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Here in Febus Films we do all we can to get your pictures and videos to you as fast as possible. The process is longer than some people might think. After the first time the pictures and videos get saved on our servers, we have to go through hundreds of pictures and get culled by our editors. Our strict standards don't permit us to send any unflattering pictures to our clients. After that is done we edit every single one of the chosen few. The whole process could take at least 3 weeks. for videos the process is much harder and will take more time depending on the complexity of it.

Longer Videos = More Editing
More Pictures = More Editing
More Editing = Epic Pictures and Videos

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We shoot all kinds of events and videos! Music videos, commercials, anniversaries, parties and more. All you have to do is ask. When you hit the "Contact Us" button, make sure to put "Other" in the subject's drop down choices.

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We are constantly updating our portfolio. For us, it would not do us justice if we had a single portfolio here on our website, so for us to make sure we are up to date we like to show our work in the social media. Follow us on Facebook and Instagram to see more of our work!

Got your own question?

Once the booking process has started, you have access to your very own Client Portal. In there you can edit all your wedding information, including questionaries, locations and messages. Once inside, you will be able to view and print your electronically signed contract and share it to whom ever you'd like, anytime. You will get an email with your Client Portal link, if you lose it you can always ask for it.

Got your own question?

After your pictures are edited and ready to be sent out, you will receive login information you can use to sign in to your own Online Gallery here in the Client's Area page in this website. You can access that page in the button under our clients testimonials in the home page or by clicking the link in the bottom of this page. Inside you will be able to chose and download your pictures, share them and even print them how ever you like. The Online Gallery will be accessible for about 12 weeks but don't worry, if you need them to be up for longer you can always pay a small fee to keep the gallery up a little while longer.

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Still want to know more?
Let's set up a meeting, it's free!
All you have to do is fill out the form in
the contact us page.